Frequently asked questions
Are all your products authentic?
Yes — we only sell 100% genuine and authentic designer toys. We source from trusted collectors and verified suppliers. We do not deal in replicas or fakes — ever.
Where do you ship from?
We ship all orders directly from London, United Kingdom. UK customers enjoy fast domestic delivery.
Do you accept returns if I get a duplicate or don’t like the character?
Unfortunately, no. Due to the blind box nature of the items, we cannot accept returns based on character preferences, duplicates, or change of mind.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I receive a damaged or incorrect item?
Please contact us within 14 days of receiving your order and include clear photos. We’ll do our best to resolve the issue quickly with a refund or replacement.
How can I contact you?
Feel free to reach out via:
📧 Email: info@blindboxisland.com
📸 Instagram DM: @blindboxisland
We usually reply within 2 hours.